Diligent Technologies

Services / UI UX Design / User Research & Personas

User Research & Personas

Our Services

Developing a product based on internal assumptions or incomplete research can be a high-risk action. If you do not understand your users, you may be developing features that users want, creating solutions for problems that do not exist, and eventually creating a new product that does not work for your target audience. We conduct rigorous qualitative and quantitative user research to build a rock-solid understanding of your audience. We organize this research into useful deliverables including, but not limited to detailed personas and user journey maps, to ground all of your subsequent strategy and design decisions in actual user empathy and insight.

Our User Research Process

Understandably, we provide you the strategic clarity needed to build a successful product. Our work reduces the risk of development cycles being wasted since we can validate ideas early, create team alignment on user understanding, find unmet needs and innovation opportunities and build products by keeping the user's goal as the center of every feature being developed.

Our Process for User Research

Research Planning and Recruitment

We establish objectives and recruit participants who align with your target audience.

Collection of Data

We conduct interviews, surveys, and observations to gather qualitative and quantitative data.

Synthesis and Analysis

We identify patterns, themes, and insight in the data we collected.

Creation of Personas and Journey Maps

We condense findings into visual, relatable user personas and journey maps.

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